Legal
Privacy policy
Draft for final business review · Last updated 4 August 2026
1. About this policy
This policy explains how StorySolve collects, uses, and protects personal information when people visit this website, make an enquiry, or work with StorySolve.
2. Information we may collect
We may collect names, business names, contact details, enquiry information, project details, correspondence, and limited technical or security information generated when the website and contact form are used.
3. How information is used
Information may be used to respond to enquiries, understand project needs, recommend or introduce suitable collaborators, provide agreed services, manage working relationships, maintain records, improve the website, prevent abuse, and meet legal obligations.
4. Contact form delivery
The website is hosted through Cloudflare. Contact form submissions may be processed through Cloudflare security services and an email delivery provider so that the enquiry can reach StorySolve. Only information reasonably necessary to deliver and protect the enquiry is used for that purpose.
5. Sharing information
Where a project requires an introduction, relevant information may be shared with a prospective creative or production collaborator. StorySolve will only share what is reasonably needed and, where appropriate, will discuss the introduction with the client first.
6. Lawful bases
Depending on the circumstances, information is processed because it is necessary to take steps towards or perform a contract, because StorySolve has a legitimate business interest, because consent has been given, or because a legal obligation applies.
7. Retention and security
Personal information is kept only for as long as reasonably necessary for the purpose it was collected. Reasonable technical and organisational measures are used to protect information from loss, misuse, or unauthorised access.
8. Your rights
UK data protection law may give you rights to access, correct, erase, restrict, or object to the use of your information, and to request data portability or withdraw consent. You may also complain to the Information Commissioner’s Office.
9. Cookies and analytics
The theme preference is stored in the visitor’s browser so dark or light mode can be remembered. If optional analytics or marketing technologies are introduced, this policy and any cookie controls will be updated.
10. Contact and updates
Questions or privacy requests can be made through the secure contact form. This draft should be completed with StorySolve’s legal identity, business address, and final privacy contact before public launch.